Client Advocate II Catholic Charities Minneapolis
Overview
Catholic Charities seeks a motivated Client Advocate II to lead direct support for individuals experiencing homelessness. This role drives outcomes within a low-barrier housing focused shelter. Responsibilities include client engagement safety response operations documentation collaboration and professional development. Unique aspects include trauma informed approaches and mandatory reporting duties.
What You'll Do11
- 1Provide compassionate client centered support by listening problem solving and assisting with daily needs
- 2Offer referrals and guidance related to housing employment benefits recovery and healthcare
- 3Encourage clients toward next steps in their housing plan while respecting client choice and dignity
- 4Maintain a safe and welcoming environment by monitoring common areas completing safety rounds and addressing concerns
- 5Respond to crises and incidents using de escalation and conflict resolution skills administer Narcan and other harm reduction interventions as required
- 6Complete and submit incident reports related to chemical use threats safety concerns or program rule violations
- 7Accurately collect enter and manage client data in the system of record
- 8Enforce shelter and drop in center rules and policies fairly and consistently balancing accountability with empathy
- 9Assist with daily operations including client check in belongings storage laundry meal service and ensuring facility cleanliness
- 10Check clients belongings for prohibited items at entry to support safety
- 11Work closely with supervisors case managers and community partners to support client housing goals
Requirements5
- 1Must be 21 years of age and successfully pass a criminal and Department of Human Services background check
- 2High School Diploma or equivalent required
- 3Prior experience in a Shelter or Drop In Center a plus
- 4Ability to work with diverse and/or low income populations including those experiencing homelessness unstable housing and mental illness
- 5Commitment to trauma informed care harm reduction and housing first principles
Salary Insight
$42 - $46k per year
Location
Required Skills
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