Client Accounts Operations Lead - Pacific Time
Overview
The Client Accounts Operations Lead will own billing for top-tier institutional clients. This role serves as a subject-matter expert driving process improvements and mentoring staff. It is a remote position with hybrid flexibility across multiple offices.
What You'll Do11
- 1Provide temporary managerial support in the absence of designated regional managers
- 2Serve as Subject Matter Expert for legal billing surge support across regional teams
- 3Review data for accuracy and submit accrual information based on client requirements
- 4Research and resolve electronic billing rejections and field inquiries
- 5Analyze legal billing processes to develop metrics and drive efficiency improvements
- 6Track and resolve tickets from the Accounting Service Desk daily
- 7Collaborate with Legal Support Services and Accounting teams to deliver streamlined billing solutions
- 8Maintain detailed descriptions of client billing requirements and update them as needed
- 9Create standardized department reports and generate global client LEDES files
- 10Interface with IT to validate cross-functional project requirements and perform system testing
- 11Support full-cycle billing operations including proforma reviews and deferral approvals
Requirements11
- 15+ years senior-level legal billing experience managing high-volume portfolios
- 2Expert knowledge of Aderant Legal Billing system and e-Hub or Bill Blast platforms
- 3Proficiency in advanced Microsoft Excel including Lookup and PivotTable functions
- 4Strong analytical skills with ability to identify efficiency improvement opportunities
- 5Experience with global client unified billing and multi-jurisdictional compliance
- 6Ability to work independently while providing backup support to multiple managers
- 7Excellent communication skills for interacting with attorneys, stakeholders, and internal teams
- 8High school diploma minimum; bachelor's preferred in relevant fields
- 9Demonstrated ability to prioritize assignments and manage competing deadlines
- 10Comfortable troubleshooting complex billing problems and resolving technical issues
- 11Physical stamina for sedentary work with occasional light lifting
Salary Insight
$90 - $143k per year
Location
Required Skills
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