Centralized Servicing Representative I, Financial Services & Customer Support
Overview
Own customer support for branch and centralized operations at scale within a call center environment. Lead inquiries on our toll-free line and assist mobile app users with registration, login, and password issues. Process complaints, credit disputes, and various correspondence while ensuring timely, compliant handling of paid-out contracts and lien releases. Maintain accuracy in banking deposits, cash drawers, and centralized payments while managing risk in daily operations. This role sits in a hybrid office setting and supports evenings and weekends as needed.
What You'll Do10
- 1Handle inbound and transfer callers on the toll-free line to resolve customer questions
- 2Assist Mobile App users with registration, login, and password reset issues
- 3Enter customer complaints and credit disputes into complaint management system
- 4Process returned mail letters and other correspondence in a timely manner
- 5Post centralized payments including mail, electronic, and garnishment payments
- 6Prepare daily banking deposits and balance cash drawers
- 7Balance cash drawers and perform cashier duties
- 8Manage risk associated with position and ensure compliance with guidelines
- 9Provide support for processing paid out contracts and releasing liens per state law
- 10Handle system related help desk tickets with accuracy
Requirements5
- 1High School Diploma or GED
- 20-2 years customer service or related experience
- 3Detail oriented and able to multi-task
- 4Excellent analytical and problem solving skills
- 5Proficient with Microsoft Windows, Excel and Word
Salary Insight
Salary not disclosed in listing
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