Customer Service Representative, Onsite Support for Automotive Financing
Overview
The role owns inbound and outbound customer interactions at scale, handling account information and ensuring regulatory compliance. You will operate a contact center, assist customers and dealers, and resolve issues using available systems. You will contribute to department goals and maintain data accuracy while adapting to changes in process and policy. This position offers a contract-to-hire path in Alpharetta with an emphasis on problem solving and clear communication.
What You'll Do10
- 1Build and maintain professional customer interactions across inbound and outbound calls in a call center environment
- 2Design accurate, clear information flows and explain processes or procedures to customers and dealers
- 3Own data entry and document management while ensuring privacy and security of customer information
- 4Ship timely issue resolution by leveraging internal systems and resources to meet customer expectations
- 5Drive compliance with federal and state laws and company policies while supporting quality and privacy requirements
- 6Lead multitasking in a fast-paced environment, managing calls and data entry simultaneously
- 7Support department goals by meeting qualitative and quantitative targets
- 8Collaborate with teammates to improve processes and maintain a positive, adaptable attitude
- 9Provide accurate information and escalate complex issues as needed
- 10Maintain professionalism, effective communication, and a customer service orientation to strengthen relationships
Requirements10
- 1High school diploma or equivalent required; bachelor’s degree preferred
- 2Excellent verbal and written communication skills
- 3Strong attention to detail and organizational skills with the ability to meet deadlines
- 4Proficiency in Microsoft Office (Word, Excel, Teams) and ability to work with internal systems
- 5Ability to multi-task (talk and type simultaneously) and work under pressure
- 6Bilingual English/Spanish is a plus
- 7Experience in a call center or customer service environment preferred
- 8Knowledge of privacy and security requirements for customer information
- 9Ability to perform accurate data entry and document management including uploading and notarization
- 10Passion for delivering high-quality customer interactions and problem resolution
Salary Insight
$40 - $44k per year
Location
Required Skills
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