Bilingual Customer Service Representative, Automotive Leasing
Overview
You will own the end-to-end customer experience for lease-end options at a Fortune 500 automotive financial services company, handling high-volume calls on an automated dialer. You will work in a team of ~20 bilingual specialists, reporting to a customer service manager. The role offers fast-track promotion for top performers, plus hybrid work options after hiring. You will work in a casual but professional environment, with full benefits and a strong focus on community and career growth.
What You'll Do9
- 1Manage 40+ inbound and outbound calls per day on the automated dialer to present lease-end options to customers.
- 2Contact customers to confirm final intentions and guide them through lease return or purchase choices.
- 3Verify balloon and lease returns with dealerships to ensure accurate processing.
- 4Quote payoffs to customers, dealers, and insurance companies with precise calculations.
- 5Resolve customer and dealer questions regarding lease terms, fees, and paperwork.
- 6Deliver general customer service and marketing information to promote loyalty and retention.
- 7Update customer records in CRM with call outcomes and next steps.
- 8Escalate complex issues to team leads while maintaining a professional tone.
- 9Meet daily call quality and productivity targets while documenting interactions.
Requirements8
- 1Bachelor's degree in any field.
- 2Bilingual fluency in Spanish and English (written and verbal).
- 31+ years of customer service experience in a call center or similar role.
- 4Strong phone etiquette and active listening skills.
- 5Ability to type 35+ WPM with high accuracy.
- 6Proficiency with Microsoft Office (Outlook, Excel, Word).
- 7Willingness to work a flexible schedule between 7:00 AM and 8:00 PM Monday through Friday.
- 8Legal authorization to work in the U.S. without sponsorship.
Salary Insight
$44 - $48k per year
Location
Required Skills
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