Customer Service Representative - Alpharetta GA
Overview
You'll own the customer experience for a leading financial services organization, handling 50+ calls daily across inbound and outbound channels. You'll navigate dual monitors and internal systems to resolve inquiries, document interactions, and meet performance targets. This role sits on a cross-functional team supporting Customer Service, Collections, Recovery Support, and Dealer Services. You'll gain exposure to multiple business areas and build a long-term career with conversion potential.
What You'll Do8
- 1Handle 50+ inbound and outbound calls per day, resolving account inquiries and service requests
- 2Document each customer interaction accurately in CRM systems with real-time updates
- 3Navigate dual monitors and internal applications while speaking with customers
- 4Meet department performance, quality, and productivity goals every week
- 5Maintain strict confidentiality of customer and financial information
- 6Deliver professional and positive experiences on every call, adapting to customer needs
- 7Cross-train across Collections, Recovery Support, and Dealer Services teams
- 8Process account adjustments and payment requests within authorized limits
Requirements8
- 1Bachelor's degree required
- 21-2 years of customer service experience in retail, hospitality, banking, or call center
- 3Bilingual Spanish/English ability for $21.50/hour rate
- 4Proven multitasking with data entry accuracy while on live calls
- 5Strong computer skills with ability to learn 5+ internal systems quickly
- 6Flexible schedule with open availability between 8:00 AM - 9:00 PM and occasional Saturdays
- 7Metrics-driven work style with attention to quality and productivity goals
- 8Active listening and problem-solving skills for complex customer issues
Salary Insight
$42 - $44k per year
Location
Required Skills
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