Back Office Operations Representative II - Credit Card Services
Overview
Resolve complex cardmember inquiries in a high-volume back office environment at Credit One Bank. You will own regulatory processes with precision, ensuring compliance and data privacy. Collaborate with a service-focused team, reporting to supervisory staff. This role demands sharp analytical skills and a commitment to customer satisfaction, with opportunities to drive process improvements.
What You'll Do8
- 1Execute high-stakes regulatory actions on cardmember accounts with precision and confidentiality.
- 2Respond to complex customer inquiries through written and verbal channels, meeting quality and productivity standards.
- 3Analyze account data in Microsoft Excel to identify discrepancies and resolve issues.
- 4Follow internal policies and external regulations, staying current on changes.
- 5Flag process gaps that could impact customer experience or business success.
- 6Collaborate with team members to share insights and improve workflows.
- 7Maintain strict confidentiality of customer data and bank information.
- 8Adapt to flexible scheduling, including occasional overtime.
Requirements8
- 11+ years in customer service, ideally in financial services.
- 2Proven written and verbal communication skills with strong reading comprehension.
- 3Decision-making and analytical abilities to evaluate complex situations.
- 4Excellent listening and problem-resolution skills.
- 5Research skills and attention to detail for account review.
- 6Working knowledge of Microsoft Office (Word and Excel).
- 7Flexibility and a quality-focused mindset.
- 8Self-starter who thrives in a team environment.
Salary Insight
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