Call Center Representative Ops Admin at PCB Bank
Overview
As a Call Center Representative at PCB Bank, you will own the customer experience for inbound and outbound calls, resolving issues and guiding account openings. You will support the administrative process for new deposit accounts, working with banking systems to ensure accuracy. This role offers growth opportunities and a collaborative culture, with a focus on professional development. You will be part of a team that values quality service and community impact.
What You'll Do8
- 1Handle inbound and outbound calls, identifying customer needs and providing timely assistance.
- 2Support the online deposit account opening process, ensuring documentation is complete and accurate.
- 3Resolve customer issues on the first call, using problem-solving skills and available resources.
- 4Document all interactions in the CRM system, maintaining detailed records.
- 5Escalate complex issues to senior staff, following established procedures.
- 6Meet daily call volume targets while maintaining service quality.
- 7Collaborate with operations team to streamline account opening workflows.
- 8Stay updated on bank products and policies to provide accurate information.
Requirements7
- 1High School Diploma or equivalent.
- 21+ years of customer service experience, preferably in a call center.
- 3Strong verbal and written communication skills.
- 4Excellent organizational skills with attention to detail.
- 5Ability to multitask and resolve issues effectively.
- 6Must be a US Citizen or Permanent Resident.
- 7Pass a credit check and background investigation.
Salary Insight
$42 - $46k per year
Location
Required Skills
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