Member Services Representative, Banking & Call Center
Overview
Own a high volume member service desk at scale and ensure accurate, secure banking transactions. You will handle inbound inquiries in a controlled on-site environment with a focus on payments and transfers. Collaborate with a team to meet performance metrics and protect member assets while growing your responsibilities.
What You'll Do10
- 1Build processes to handle ~40 inbound calls per day with accuracy and quality
- 2Process payments, transfers, new account openings, and online banking support
- 3Adhere to MSR policies and procedures while maintaining security and fraud-prevention standards
- 4Provide professional, trustworthy member interactions to build confidence
- 5Expand responsibilities from payment-related tasks to additional duties as proficiency grows
- 6Maintain compliance with operational, security, and regulatory standards
- 7Collaborate with teammates to meet call handle time and after-call work targets
- 8Escalate complex inquiries to appropriate channels and document outcomes
- 9Contribute to a positive member experience and retention through courteous service
- 10Document and track member interactions in Salesforce or similar systems
Requirements10
- 1Minimum 1 year of call center experience
- 2Strong customer service background
- 3Ability to manage ~40 inbound calls per day
- 4Preferred Spanish proficiency
- 5Salesforce experience (nice to have)
- 6Prior banking or credit union experience
- 7Fully onsite role in Herndon, VA
- 8Contract to Hire position with pay $20.00 - $21.00/hr
- 9Schedule: Monday–Friday, 8:00 AM – 4:30 PM
- 10Eligibility for benefits as applicable
Salary Insight
$42 - $44k per year
Location
Required Skills
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