Call Center Concierge - Orlando Customer Service
Overview
Lead a dedicated customer service facility in Orlando to elevate member experiences. This role drives high-quality phone and email support while collaborating across departments to deliver seamless service. Expect fast-paced environment with opportunities for growth.
What You'll Do11
- 1Provide exceptional phone and email support to members and potential members
- 2Assist members with tee time reservations and basic service coordination
- 3Maintain comprehensive knowledge of company services and promotions
- 4Troubleshoot member issues and escalate complex cases when necessary
- 5Accurately record interactions and transactions in the system
- 6Gather member feedback to improve service quality
- 7Collaborate with sales operations and marketing teams for seamless service
- 8Meet performance metrics including call handling time and satisfaction scores
- 9Stay updated on industry trends and implement continuous improvements
- 10Work flexible shifts including evenings and weekends
- 11Support multi-department initiatives to meet customer needs
Requirements8
- 1High school diploma or associate degree required
- 2Previous call center or customer service experience preferred
- 3Strong verbal and written communication abilities
- 4Proficiency with Microsoft Office applications
- 5Analytical problem-solving skills
- 6Time management and multitasking capabilities
- 7Flexibility to work varied schedules
- 8Commitment to maintaining service excellence standards
Salary Insight
$40 - $44k per year
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