Business Support Analyst I, Operations & Analytics
Overview
You will own daily operational support for business tools, products, and applications, tracking usage, issues, and data discrepancies to drive improvements. You will work alongside analysts and operational teams to resolve inquiries and generate reports that guide business goals. This role offers direct exposure to system testing and implementation, with a clear path to deepen analytical expertise.
What You'll Do6
- 1Serve as the initial point of contact for support on assigned tools and applications, resolving customer and associate inquiries.
- 2Perform data entry, system testing, and implementation tasks to ensure smooth operational workflows.
- 3Source, compile, and interpret data to monitor performance, tracking user feedback to identify process improvements.
- 4Generate reports on usage, issues, and key metrics, documenting known issues and insights for stakeholders.
- 5Create educational and operational materials to share product knowledge across the wider business unit.
- 6Track reporting efforts and user metrics, communicating findings to support business goals.
Requirements5
- 1Bachelor's Degree and 0 years experience in Financial Services or Analytics, or a High School Diploma or GED with 4 years experience in Financial Services or Analytics.
- 2Proficiency in data compilation and interpretation using tools like Excel and SQL.
- 3Experience with system testing and implementation of business applications.
- 4Strong documentation skills with attention to detail in tracking metrics and issues.
- 5Ability to communicate key insights effectively to both technical and non-technical stakeholders.
Salary Insight
Salary not disclosed in listing
Location
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