Business Analyst, Agile & Operations Optimization
Overview
The role owns business analysis for service operations in Houston, delivering process improvements at scale. You will collaborate with stakeholders to map current workflows, clarify requirements, and propose solutions that enhance customer service performance and operational efficiency. This position emphasizes analytical thinking, documentation rigor, and experience in Agile Scrum environments. The team values cross-functional partnership and actionable insights to drive measurable improvements.
What You'll Do5
- 1Build process models and specifications to translate business needs into practical changes
- 2Design requirements documents and user stories to guide development and process changes
- 3Collaborate with stakeholders to identify bottlenecks and implement improvements that boost customer service performance
- 4Lead backlog refinement and sprint planning in Agile Scrum settings to ensure aligned delivery
- 5Provide quantitative analysis and metrics to demonstrate impact within the first 90 days
Requirements5
- 1Strong analytical thinking and problem solving
- 2Clear documentation and communication skills
- 3Experience working in Agile Scrum environments
- 4Ability to translate business needs into actionable requirements
- 5Customer service or operations improvement focus
Salary Insight
$100 - $115k per year
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