Billing & Administrative Coordinator, Service Operations
Overview
You will own invoice generation and customer account administration for a service operations team, ensuring accurate billing across Microsoft Excel and internal systems. You will act as a liaison between customers, service coordinators, project managers, and accounting to resolve billing issues and keep workflows moving. This onsite contract-to-hire role in Livonia, MI, offers $22.00-$25.00/hr and a path to permanent employment.
What You'll Do10
- 1Generate invoices for completed service and project work using Microsoft Excel and internal billing tools.
- 2Review service tickets, work orders, and technician notes to verify billing accuracy.
- 3Verify labor hours, materials, and purchase orders against pricing before invoice generation.
- 4Coordinate with Service Coordinators to confirm completed work and billing status.
- 5Respond to customer inquiries about invoices, payment documentation, and billing questions.
- 6Maintain customer account records and service documentation in internal databases.
- 7Track open billing items and resolve discrepancies with the accounting team.
- 8Support accounts receivable follow-up and collection-related inquiries.
- 9Prepare weekly and monthly billing reports for service leadership.
- 10Answer incoming calls and emails, providing administrative support to service leadership.
Requirements9
- 12+ years experience in administrative support, billing, invoicing, customer service, or service coordination.
- 2Strong Microsoft Office skills, especially Excel and Outlook.
- 3Proven ability to organize, multitask, and prioritize in a fast-paced office environment.
- 4High attention to detail when reviewing documentation and data entry.
- 5Professional communication skills for customer and internal interactions.
- 6Experience with documentation handling in a dynamic work setting.
- 7Experience in HVAC, mechanical contracting, construction, or field services is preferred.
- 8Experience with ERP, service management, dispatch, or accounting systems is a plus.
- 9Experience reviewing work orders, purchase orders, or invoice documentation is preferred.
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