Erlynne Rivera-Nansteel-Farmers Insurance AgencyVerified Source

Bilingual Insurance Customer Service Rep, Personal Lines

30K–75K
Onsite · Houston, Texas
Posted August 12, 2026
payroll

Overview

You will own the full customer service cycle for a Cypress insurance agency, handling inbound calls, policy changes, and premium payments from day one. You'll join a tight-knit team of 5 agents under a Farmers franchise owner, supporting a book of 1,500+ personal lines clients. This role stands out for its Mon-Fri schedule, hands-on training, and direct path to sales commission.

What You'll Do8

  • 1Answer incoming calls and greet Spanish-speaking customers with warmth and professionalism.
  • 2Process policy change requests for auto and home policies using Farmers systems.
  • 3Take premium payments over the phone and document transactions in EPIC.
  • 4Generate insurance quotes for new and existing customers using Farmers rating tools.
  • 5Follow up with customers to confirm satisfaction, answer questions, and uncover additional coverage needs.
  • 6Resolve service issues by researching policies, coordinating with underwriters, and escalating complex cases.
  • 7Educate clients on personal lines products and recommend policy enhancements that fit their budgets.
  • 8Document every interaction in the CRM to maintain a complete history.

Requirements8

  • 12+ years in a customer service role, preferably in insurance or financial services.
  • 2Bilingual fluency in English and Spanish (written and spoken).
  • 3Active General Lines Property & Casualty license required.
  • 4High school diploma or equivalent.
  • 5Proven ability to multi-task and prioritize in a busy call environment.
  • 6Comfort with phone systems and basic computer navigation.
  • 7Strong problem-solving skills and ability to handle rejection calmly.
  • 8Demonstrated team player with a positive attitude and strong work ethic.

Salary Insight

$30 - $75k per year

Location

Typeonsite
LocationHouston, Texas

Required Skills

spanishenglishfarmersepicinsurance
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