Benefits Specialist Dana-Farber Cancer Institute
Overview
The Benefits Specialist provides comprehensive support for the administration and delivery of the Institute’s employee benefit programs including health and welfare retirement educational benefits childcare programs and other benefit offerings. This role serves as a primary point of contact for employees providing responsive and accurate guidance on benefits questions plan provisions enrollment processes and benefits-related transactions while ensuring a high-quality employee experience.
What You'll Do8
- 1Build and design benefit administration processes using Spark and Airflow to streamline operations
- 2Lead customer service interactions resolving routine and non-routine benefits matters including enrollment assistance and escalated ticket support
- 3Ship benefit program enhancements and support audits and nondiscrimination testing
- 4Partner with internal teams and external vendors to ensure accurate processing of benefits transactions and coordinate issue resolution
- 5Maintain working knowledge of benefit plans and systems acting as the first point of contact for troubleshooting issues
- 6Participate in employee education initiatives such as new hire orientation benefits presentations and open enrollment events
- 7Support strategic projects including wellness programs and system upgrades
- 8Collaborate with Payroll Finance HRIS and external vendors to implement HR and benefits initiatives
Requirements5
- 15+ years building ETL pipelines with Spark and Airflow
- 2Strong knowledge of employee benefit programs and administration processes
- 3Excellent customer service and analytical skills to resolve complex issues
- 4Proficiency with Microsoft Office and HRIS platforms like Workday
- 5Ability to manage multiple priorities and meet deadlines
Salary Insight
$71 - $78k per year
Location
Required Skills
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