Bell Captain Washington DC

Overview

Bell Captain supervises bellpersons doorpersons and drivers while performing daily responsibilities in accordance with guest service and sustainability standards. This role offers a clear career path to Concierge Front Office Manager or General Manager. Overview includes essential functions interview selection training scheduling coaching supporting associates ensuring performance aligned with brand standards and HHM core values. Responsibilities cover evaluating staffing preparing schedules weekly managing budgets and staffing meeting daily demands maintaining security accurate records for guest room keys accommodating guest requests coordinating luggage handling monitoring cleanliness documenting logs loading unloading tagging storing escorting guests providing room overviews making deliveries assisting room changes maintaining attraction brochures being aware of guest satisfaction scores practicing safe work habits wearing protective equipment following MSDS and OSHA standards performing other duties as requested.

What You'll Do16

• 1Supervise bellpersons doorpersons and drivers while performing daily responsibilities in accordance with guest service and sustainability standards
• 2Select train schedule coach and support associates ensuring performance aligned with brand standards and HHM core values
• 3Drive guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
• 4Maintain security of accurate records for all guest room keys issued to bell and door staff
• 5Accommodate guest requests accurately and efficiently
• 6Coordinate group luggage requirements
• 7Monitor and maintain cleanliness and working condition of departmental equipment supplies
• 8Document pertinent information in the log book daily
• 9Load and unload luggage carts
• 10Tag and store luggage
• 11Escort guests to hotel rooms
• 12Provide overview of guest room hotel services and amenities
• 13Make deliveries to guest rooms
• 14Assist guest with room changes
• 15Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
• 16Perform other duties as requested by management

Salary Insight