Audit Specialist, Work Order & Billing Compliance
Overview
You will own the audit of completed work orders for national accounts, ensuring every document meets SLA billing requirements before they process for payment. You will report to the National Accounts Audit Manager and work with a team that values precision and quality. Your work directly impacts revenue integrity, reducing billing errors and customer disputes. This role gives you ownership of the audit process and a path to improve billing workflows.
What You'll Do8
- 1Audit completed work orders to verify invoices, service records, and supporting documents meet customer billing requirements and company standards.
- 2Confirm SLA compliance for each national account, checking completion photos, signed service tickets, technician clock-in/out records, and vendor purchase order receipts.
- 3Prioritize and complete audits within 24 hours of work order completion to keep billing on schedule.
- 4Document discrepancies and escalate them to the National Accounts Audit Manager for resolution.
- 5Maintain a zero-error rate on audited work orders by cross-checking data against SLAs and internal checklists.
- 6Generate weekly reports on audit outcomes, highlighting error patterns and recommending process fixes.
- 7Collaborate with the audit manager and billing team to streamline audit steps and reduce review time.
- 8Communicate with national account customers to clarify billing questions and resolve disputes professionally.
Requirements9
- 13+ years of administrative experience, with a focus on audit or billing processes.
- 2Bachelor's degree in Business Administration, Finance, or related field, or equivalent work experience.
- 3Proven ability to spot discrepancies in documents like invoices and service tickets.
- 4Strong analytical skills to identify root causes of billing errors.
- 5Excellent organizational skills to manage multiple audits daily with strict deadlines.
- 6Effective written and verbal communication for customer and team interactions.
- 7Ability to work independently with minimal supervision, taking initiative on audit tasks.
- 8Familiarity with Service Level Agreements and billing requirements is a plus.
- 9Proficiency with Microsoft Excel for data review and report generation.
Salary Insight
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