Associate Director, Homeless Shelter Operations
Overview
As the Associate Director at The Road Home's MVP shelter in Salt Lake City, you will own the 24/7 operations of a resource center serving single adults, directly supervising three Shift Supervisors and their Housing Advocate teams. You will ensure safe, welcoming, and effective services grounded in Trauma-Informed Care and Housing First principles. Collaborating with the Resource Center Director and HR, you will shape a culture of dignity, safety, and accountability. This role stands out for its focus on equity, anti-racism, and belonging, and its hands-on approach to crisis leadership and staff development.
What You'll Do10
- 1Oversee daily shelter operations, including guest check-ins, bed management, mail access, property storage, and security screening.
- 2Implement Housing Focused and Trauma-Informed Care principles across all service delivery.
- 3Lead crisis response, providing real-time decisions and ensuring timely incident reports.
- 4Supervise and coach three Shift Supervisors, fostering staff growth and accountability.
- 5Coordinate with internal teams and community partners to strengthen pathways to housing.
- 6Monitor and integrate policy changes and best practices into shelter operations.
- 7Lead daily shift changes and participate in emergency drills.
- 8Support DEI initiatives and equitable practices in shelter policies.
- 9Complete administrative tasks including reporting, data collection, and timecards.
- 10Advocate for staff needs while balancing operational priorities.
Requirements10
- 11+ years supervising or leading teams (3+ preferred).
- 21+ years working with individuals experiencing homelessness or low-income populations.
- 3Experience with administrative tasks, project coordination, and Microsoft Office Suite.
- 4Knowledge of homeless services or shelter operations preferred.
- 5Ability to remain calm in high-pressure situations and make emotionally intelligent decisions.
- 6Strong organizational and critical thinking skills.
- 7Proficiency with management information systems.
- 8Valid driver's license and ability to drive, as needed.
- 9Ability to lift up to 25 pounds and stand, sit, or move for an hour or more.
- 10Must be at least 21 years old.
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