Pinch A Penny
Pinch A PennyVerified Source

Assistant Store Manager, Retail & Customer Service

Onsite · Phoenix, Arizona
Posted August 14, 2026
full-time

Overview

Own day-to-day store operations and people leadership at a Pinch A Penny location with a focus on delivering an outstanding customer experience. Lead shifts, coach and train associates, and ensure merchandising, cash handling, and safety standards are consistently executed. Drive scheduling, reporting, and cross-functional collaboration to support store goals. This role differs by blending frontline leadership with hands-on product knowledge in a specialty retail environment.

What You'll Do10

  • 1Lead daily store operations and customer service standards to achieve sales goals
  • 2Serve as Manager-on-Duty including opening and closing in alignment with procedures
  • 3Assist with cash handling, register balancing, deposits, and daily reporting to ensure accuracy
  • 4Provide product expertise and hands-on customer support and escalate complex issues as needed
  • 5Supervise associates during shifts by assigning tasks and reinforcing performance expectations
  • 6Ensure store standards are maintained for cleanliness, stocking, pricing, and promotional displays
  • 7Support onboarding and ongoing training in customer service, safety, POS operation, and company policies
  • 8Assist with scheduling, timekeeping, and staffing coordination
  • 9Coordinate with Store Manager on pool service/repair communication and scheduling as applicable
  • 10Perform other duties as assigned

Requirements6

  • 1Must be 21 or older with a valid driver’s license and clean driving record
  • 2High School Diploma or GED
  • 3Retail and customer service experience required; pool supply industry experience preferred
  • 4Strong verbal and written communication skills
  • 5Ability to lift up to 50 pounds repeatedly and stand or walk for extended periods
  • 6Availability to work weekends and some holidays

Salary Insight

Salary not disclosed in listing

Location

Typeonsite
LocationPhoenix, Arizona

Required Skills

retail operationscustomer servicecash handlingteam leadershipmerchandising
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