All Shop Lead
Overview
Senior technical expert in Bike and Snow Service Center responsible for delivering exceptional service, maintaining quality standards, training technicians, and supporting overall success of the service business.
What You'll Do12
- 1Lead daily service operations within the Bike and Snow Shop
- 2Perform advanced bicycle repairs, ski tuning, snowboard tuning, and equipment assembly
- 3Assist with training and development of service technicians
- 4Maintain quality control standards for completed work
- 5Support stores ranging from approximately 7,500 to 30,000 square feet
- 6Support annual store sales volumes ranging from approximately $1 million to $9 million
- 7Serve as primary technical resource for customers and associates
- 8Consult with customers regarding repair needs and service recommendations
- 9Recommend products, parts, and services that enhance performance and safety
- 10Communicate repair timelines and expectations clearly
- 11Deliver exceptional customer service throughout the service process
- 12Train and mentor service technicians
Requirements7
- 1One year of lead shop experience or demonstrated experience serving as a senior technician
- 2Two years of bicycle shop ski shop service center or related retail experience
- 3Strong knowledge of bicycle assembly repair diagnostics ski tuning and snowboard service
- 4Exceptional customer service and communication skills
- 5Ability to train and mentor technicians
- 6Passion for cycling skiing snowboarding and outdoor recreation
- 7Minimal travel required occasional participation in technical clinics and community activities
Salary Insight
Salary not disclosed in listing
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