Administrative Support Specialist, Onsite in Portland & Newberg
Overview
Own front desk and customer contact at a mid size operation supporting an Order Support team through system transitions. You will handle high volumes of inbound calls and emails, perform basic order entry, and assist with Microsoft AX to D365 migration. You will collaborate with the Digital Transformation initiative and maintain accuracy across multiple systems. This role blends admin support with customer service in a team driven environment.
What You'll Do10
- 1Build rapport with customers via phone and email to route inquiries to the appropriate internal resources
- 2Handle a high volume of inbound calls and emails ensuring timely, professional responses
- 3Ship basic order entry tasks during low call volumes using Microsoft AX and Microsoft 365
- 4Own data entry and data collection of customer orders across multiple systems during migration
- 5Design and modify reports using database software and Microsoft Office applications
- 6Drive accuracy and confidentiality in handling customer information and documentation
- 7Support Order Support team during the AX to D365 transition and related tool changes
- 8Scale administrative processes to support department requirements and project needs
- 9Collaborate with the team to ensure consistent application of standard operating procedures
- 10Maintain attention to detail and quality during system transitions and daily tasks
Requirements10
- 11 year of relevant experience using Microsoft tools
- 21 year of customer service or administrative experience
- 3Confident phone presence and professional communication
- 4Knowledge of office routines and clerical procedures
- 5Demonstrated keyboarding speed and accuracy with proofreading ability
- 6Strong math skills and ability to create electronic spreadsheets/databases
- 7Ability to maintain confidentiality of information
- 8Excellent written and verbal communication skills
- 9Ability to work onsite in Newberg, OR
- 10Comfort learning new systems and processes quickly
Salary Insight
$24 - $25k per year
Location
Required Skills
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