Account Manager, CPG AI Infrastructure
Overview
Confido is the AI infrastructure powering modern CPG, and we are hiring our first dedicated Account Manager to own expansion revenue across our existing book of 200+ brands. You will report directly to the Head of Business Operations and set the standard for how we grow accounts, building the playbook for upsell and cross-sell from scratch. As a founding role, you will have direct influence on commercial strategy at the Series A stage, with a warm book of business including OLIPOP, Simple Mills, and Dr. Squatch. This is not a support role; you are a commercial operator who drives growth by building deep relationships and connecting Confido capabilities to customer needs.
What You'll Do10
- 1Own expansion revenue across your assigned book of business, with upsell, cross-sell, and seat growth as primary metrics
- 2Proactively identify expansion signals such as usage patterns, new use cases, org changes, and strategic initiatives
- 3Build and execute account plans for top targets, mapping stakeholders, timing opportunities, and building toward multi-year value
- 4Run the full commercial cycle on expansion deals, including discovery, proposal, negotiation, and close
- 5Build and maintain strong relationships across each account, from day-to-day users to economic buyers and executive sponsors
- 6Conduct regular business reviews that connect Confido's value to each customer's commercial outcomes, creating a natural platform for growth conversations
- 7Earn trusted advisor status with key contacts so you are the first call when they are evaluating new investments or facing new challenges
- 8Define and document the upsell and cross-sell motion from scratch, including what triggers outreach, how deals are structured, and what messaging resonates
- 9Work with CS to establish clear handoff points and shared signals so expansion opportunities are never missed
- 10Partner with Product and Marketing to understand the roadmap and translate new capabilities into compelling expansion narratives
Requirements8
- 14+ years in Account Management, Sales, or a quota-carrying commercial role at a B2B SaaS company, with a track record of hitting expansion targets
- 2Demonstrable experience owning upsell and cross-sell motions, knowing how to find the opening, build the case, and close the deal
- 3Strong relationship builder who can earn trust across multiple levels of an organization, from operators to C-suite
- 4Comfortable with ambiguity and excited by the challenge of building process where none exists, as this is a founding role
- 5Familiarity with CPG, retail, or supply chain is a plus, but commercial instincts matter more than industry background
- 6Data-driven, using pipeline data, usage analytics, and account health signals to prioritize and focus time
- 7Excellent communicator, crisp in writing, compelling in person, and able to tailor the message to the audience
- 8Excited to be in the NYC headquarters 5 days a week
Salary Insight
$214 - $243k per year
Location
Required Skills
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