Account Manager, Digital Marketing & Technology Consulting
Overview
You will own a book of business at MERGE, a marketing and technology agency, and drive expansion by spotting whitespace and building compelling cases for new scope. You will connect client needs to creative solutions, working with service group SMEs and Project Management to craft proposals and SOWs. You will collaborate cross-functionally with AI-driven marketing strategies, report to the Scale team, and contribute to the agency's Whole Human Marketing approach. This role demands a hunter-farmer mindset, agility, and humility, offering the chance to grow accounts and advance your career in a health and wellness focused environment.
What You'll Do8
- 1Identify whitespace within existing accounts and build a pipeline of expansion opportunities, including new services, stakeholders, and budget lines.
- 2Lead drafting of proposals and SOWs that make the business case for expanded scope, partnering with service group SMEs and Project Management.
- 3Develop fluency in each client's market and competitive landscape to spot openings and speak credibly to their priorities.
- 4Meet regularly with client stakeholders to check in, gather feedback, and uncover the next opportunity to deepen the partnership.
- 5Build relationships beyond primary contacts to uncover new pockets of budget and influence within client organizations.
- 6Track renewals, manage signature processes, and maintain clean CRM hygiene to ensure growth opportunities never slip through the cracks.
- 7Pivot quickly to shifting client priorities and agency rhythms without losing momentum.
- 8Listen first, celebrate team wins, and approach every problem with a desire to learn and support others.
Requirements9
- 13-5 years of experience in client services, digital marketing, or technology consulting, with a proven track record of growing accounts or hitting revenue targets.
- 2Strong proposal-writing and business-case skills, with comfort coordinating technical and creative SMEs to build compelling pitches under deadline.
- 3Natural hunter-farmer instinct, nimble and skilled at spotting opportunities and nurturing relationships.
- 4Excellent verbal and written communication skills, paired with active listening and confidence to run client meetings and make the ask.
- 5Strong organizational skills to juggle multiple accounts, deadlines, and stakeholders seamlessly.
- 6Competitive spirit paired with zero ego, thriving in a cross-functional teamwork environment.
- 7Familiarity with CRM tools and account/contract administration workflows.
- 8Exposure to digital marketing, martech, or technology consulting engagements.
- 9Experience contributing to or supporting SOW/contract processes in a client-facing role.
Salary Insight
$56 - $67k per year
Location
Required Skills
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