Telecommunication Coordinator Houston Methodist Hospital
Overview
Houston Methodist seeks a Telecommunication Coordinator to lead administrative and clerical operations supporting the telecommunication department. This role manages pager inventory handles maintenance and ensures accurate data reporting while providing backup support to telecommunication operators. The ideal candidate prioritizes patient and staff needs delivers exceptional customer service and can step in as backup supervisor.
What You'll Do11
- 1Build and design workflows to enhance telecommunication efficiency
- 2Design and implement paging solutions and inventory management systems
- 3Lead troubleshooting and resolution of technical issues
- 4Drive operational improvements through process optimization
- 5Mentor junior staff and provide training on communication protocols
- 6Coordinate with vendors for equipment procurement and upgrades
- 7Maintain detailed records and generate performance reports
- 8Ensure compliance with healthcare regulations and data security standards
- 9Collaborate with cross-functional teams to align communication strategies
- 10Develop contingency plans for emergency situations
- 11Assist leadership in staff onboarding and performance evaluation
Requirements10
- 15+ years experience in call processing and dispatching
- 2Healthcare experience preferred
- 3High School diploma or equivalent
- 4Proficiency in Windows-based applications and telecommunications equipment
- 5Strong verbal and written communication skills
- 6Customer service orientation with emphasis on positive language
- 7Ability to manage multiple priorities under pressure
- 8Knowledge of paging systems and audio monitoring technologies
- 9Experience with database management and reporting tools
- 10Empathy and conflict resolution abilities for challenging interactions
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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