Telecom Operator at Mercy Medical Center
Overview
Own phone call handling for Mercy Medical Center. Provide clear answers and transfer calls. Announce emergency codes calmly. Support volunteer staff. Answer inquiries while maintaining HIPAA compliance. Respond to internal emergencies swiftly.
What You'll Do10
- 1Manage inbound calls by prioritizing and routing them appropriately
- 2Serve as primary contact for emergency phone lines and announce codes
- 3Triaging patient calls for answering service
- 4Monitor and respond to medical alarm notifications
- 5Collaborate with security and emergency management teams
- 6Follow documented communication protocols
- 7Utilize IT tools for efficient call center support
- 8Provide accurate patient information while adhering to HIPAA
- 9Maintain documentation of telecom protocols and procedures
- 10Report unsafe conditions and follow safety guidelines
Requirements5
- 15+ years building ETL pipelines with Spark and Airflow
- 2Customer service professional with courteous speaking voice
- 3Basic computer skills required
- 4High school diploma or equivalent
- 5No licensure or certification required
Salary Insight
Salary not disclosed in listing
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