Technical Support Specialist, IT Help Desk & Global 24/7 Service
Overview
Own first line IT support for internal employees across multiple locations with global coverage. Provides technical assistance via phone and chat in a 24/7 environment. Collaborates with a larger tech team and serves as a frontline point of contact for service requests. This role offers exposure to enterprise BFSI tech stacks and a path to grow within IT operations.
What You'll Do5
- 1Build and resolve incidents at the first point of contact through phone and chat to restore services.
- 2Diagnose basic hardware and software issues and document resolutions in the ticketing system.
- 3Collaborate with global teams to escalate and route complex problems to appropriate specialists.
- 4Monitor service levels and communicate status updates to users and stakeholders.
- 5Participate in knowledge base creation to improve self-service and reduce ticket volume.
Requirements5
- 1Bachelor or equivalent in a related field
- 2Experience in a service desk or IT support role
- 3Ability to work in a hybrid model across Chandler, AZ; Addison, TX; Hopewell, NJ; Jacksonville, FL
- 4Strong communication skills and a customer-service mindset
- 5Availability to work standard hours with potential flexibility for 24/7 coverage
Salary Insight
$48 - $50k per year
Location
Required Skills
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