Technical Customer Success Manager PR & Communications | Hire Hangar
Overview
Join Hire Hangar and collaborate with fast-growing global companies to build long-term careers. This role supports organizations using an AI-powered social listening and narrative intelligence platform. It is a full-time remote position ideal for professionals with PR or communications backgrounds seeking to transition into tech-enabled client success. The ideal candidate will act as a trusted advisor to communications and brand-facing teams.
What You'll Do7
- 1Onboard new clients and guide them through platform setup dashboard and alerting tools
- 2Help clients interpret narrative and social listening data to inform communications strategy
- 3Build and deliver client-facing reports summarizing platform insights and emerging trends
- 4Serve as primary point of contact for client questions training and ongoing support
- 5Manage renewals and identify opportunities to expand client engagement
- 6Relay client feedback internally to support product improvements
- 7Collaborate with internal teams to ensure a smooth high-touch client experience
Requirements7
- 1Background in public relations communications media relations or related agency environment non-negotiable
- 2Experience producing or presenting client-facing reports media coverage summaries or performance insights
- 3Strong written and verbal communication skills with polished client-facing style
- 4U.S. citizen or authorized to work in the U.S. without employer sponsorship required due to compliance with government contract eligibility
- 5Prior exposure to social listening media monitoring or reporting tools such as Meltwater Brandwatch Sprout Social Cision Talkwalker
- 6Experience working with corporate brand or enterprise-level clients
- 7Familiarity with client-facing analytics dashboard platforms Google Workspace Slack Zoom and other remote collaboration tools
Salary Insight
$70 - $90k per year
Location
Required Skills
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