Technical Customer Success Manager MintMCP
Overview
Lead customer success for AI-powered agent platform. Own customer lifecycle from onboarding to renewal while driving product feedback. Build repeatable delivery frameworks and advocate for clients internally. Thrive in fast-paced environment with flat structure and direct access to executives.
What You'll Do11
- 1Own customer success end-to-end including contract management and renewal negotiations
- 2Design and execute onboarding plans achieving defined success metrics within first 90 days
- 3Drive technical conversations with buyers and engineers about product capabilities
- 4Establish audit logging and permission scoping processes for agent access
- 5Collaborate with engineering to implement monitoring and sandboxing solutions
- 6Develop playbooks for incident resolution and escalation protocols
- 7Analyze customer usage patterns to identify expansion opportunities
- 8Represent company at client meetings and industry events
- 9Maintain documentation for operational processes and knowledge sharing
- 10Coordinate with internal teams to improve product based on customer feedback
- 11Mentor junior customer success professionals
Requirements10
- 15+ years managing customer success programs for SaaS products
- 2Proven experience with agent platforms and workflow automation tools
- 3Strong understanding of AI/ML deployment concepts
- 4Excellent communication skills with technical audiences
- 5Ability to work remotely with occasional in-person meetings
- 6Experience with cloud infrastructure and security compliance
- 7Track record of driving revenue growth through customer expansion
- 8Familiarity with CI/CD pipelines and developer tools
- 9Knowledge of Agile methodologies and project management practices
- 10Demonstrated ability to operate independently with minimal supervision
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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