Technical Account Manager Team Lead
Overview
As TAM Team Lead at Outtake, you'll own a book of enterprise and mid-market accounts and lead a team of TAMs to expand and retain them. You'll spend most of your time on the team's hardest accounts, coaching reps on strategy and execution, while keeping a small book of your own to stay close to the product and customers. You'll own NDR and GRR, steadying accounts and securing renewals. This role is for a senior leader who can make every TAM better and scale the team's impact as the book grows.
What You'll Do7
- 1Coach the TAM team on their accounts and careers, giving direct feedback that improves their performance.
- 2Identify expansion opportunities across the team's accounts and lead the effort to close them, owning NDR.
- 3Steady at-risk accounts and secure renewals, owning GRR.
- 4Harden team playbooks and systems to support account growth and ensure consistency.
- 5Handle a small book of your own accounts, kept light on purpose.
- 6Configure, troubleshoot, and tune AI agents hands-on to help customers get the most from the platform.
- 7Lead by example in customer calls, showing reps how to navigate complex situations.
Requirements7
- 15+ years in TAM, account management, or related roles, with a track record of growing and retaining large enterprise accounts.
- 22+ years leading account teams, with evidence that your coaching measurably improved reps' account management skills.
- 3Proven ability to expand accounts by identifying upsell opportunities, engaging the right stakeholders, and knowing when to push.
- 4Strong coaching skills: you deliver direct feedback and earn trust.
- 5Hands-on technical aptitude: you configure, troubleshoot, and tune AI agents yourself and can go deep with customer setups.
- 6You've carried a revenue number and know how to prioritize when time is limited.
- 7Bonus: fluency with AI tooling in your own workflow, where it improves efficiency.
Salary Insight
Salary not disclosed in listing
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