Store Supervisor, Retail Store Management
Overview
Lead daily store operations at Casper's Southpoint location as Store Supervisor. Own the sales floor, team performance, and inventory management. Work alongside the Store Manager and Associate Manager to ensure smooth operations and a customer centric culture. Drive sales goals and uphold brand standards in a fast paced retail environment. You will step into managerial duties when needed, making this a key leadership role on site.
What You'll Do9
- 1Assume managerial duties in the absence of the Store Manager or Associate Manager, including store opening/closing, visual standards, and facility maintenance
- 2Lead and advise the associate team on the sales floor with a goal driven approach
- 3Model a culture of ownership, continuous improvement, and goal achievement
- 4Maintain training standards on the sales floor, ensuring the team has product and systems expertise
- 5Improve store operations and enhance the overall customer experience through proactive problem solving
- 6Align product and promotion schedules with casper.com and implement initiatives from Casper HQ
- 7Oversee inventory management, informing associates of product levels and shortages, and assist with cycle counts and replenishment
- 8Create unique and optimal retail experiences that reinvent retail
- 9Act as a constant ambassador of core values, sharing customer experiences, messaging, ideas, and feedback
Requirements9
- 11-2 years as a people leader in retail, sales, customer service, or hospitality, with 3+ years in a customer-facing role
- 2Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent
- 3Deep understanding of service excellence in a consumer environment
- 4Outstanding communication skills and ability to build consensus via influence
- 5Naturally curious problem solver who adapts to change with grace and optimism
- 6Financial management experience preferred
- 7Comfort in a fast paced, entrepreneurial environment with experimentation and iteration
- 8Available to work at minimum 2 days per week with weekend availability
- 9Ability to move boxes weighing up to 150 lbs and stand all day
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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