Store Operations Manager, Bakery & Retail
Overview
You will own daily store operations for our Arlington, TX bakery, driving sales, team performance, and cookie quality. You will manage a staff of 15-30 part-time hourly employees, including Shift Leaders, Cookie Crew, and Delivery Drivers, reporting to the District Manager. You'll partner with a supportive leadership team and use Insomnia Cookies' training platform, Cookie College, to develop your skills. This role stands out for its fast growth potential, achievable bonus structure, and a culture that values recognition and personal development.
What You'll Do9
- 1Hire, coach, and develop a diverse part-time hourly staff, including Shift Leaders, Cookie Crew, and Delivery Drivers, using our Applicant Tracking System.
- 2Lead service components by enforcing food quality standards, engaging customer service, and store cleanliness through your team.
- 3Build a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance while supporting team growth.
- 4Manage and audit inventory with MS Excel to maintain controls and reduce waste.
- 5Create and execute local marketing drops to drive foot traffic and sales.
- 6Drive in-store recognition programs and contests to boost morale and performance.
- 7Ship weekly sales targets by coaching the team on upselling and order accuracy.
- 8Debug operational issues in real-time, from equipment malfunctions to scheduling conflicts.
- 9Own the schedule for 2-3 mid-to-late shifts per week, including weekends, to align with peak sales periods.
Requirements7
- 13+ years of management experience in a restaurant or retail setting.
- 2Availability to work 2-3 mid-to-late shifts Thursday through Sunday.
- 3Benevolent leadership style with a player-coach mentality for day-to-day management.
- 4Demonstrated hospitality skills with a track record of exceptional customer service.
- 5Proficiency with MS Outlook, MS Excel, and MS Teams for reporting and communication.
- 6Prior experience hiring staff using an Applicant Tracking System.
- 7Familiarity with commercial convection ovens is a plus.
Salary Insight
Salary not disclosed in listing
Location
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