Store Manager, Retail & Omnichannel Operations
Overview
You will own the customer and associate experience at our Hill Country Galleria location, driving a profitable business through customer focus, operational performance, and community engagement. You lead a team of associates, coaching them to connect with customers and achieve store goals. This role blends strategic planning with hands-on store management, using POS systems and reporting tools to oversee budgeting and payroll. You will also champion inclusive practices and local partnerships, making a direct impact on store culture and community presence.
What You'll Do10
- 1Build a customer-focused environment that delivers exceptional experiences and drives repeat visits.
- 2Coach associates on LOFT brand behaviors to create genuine customer connections and increase sales.
- 3Use POS and omnichannel tools to give customers a seamless shopping experience across online and in-store.
- 4Hire and develop an effective store team through structured training, coaching, and talent reviews.
- 5Create an inclusive store environment where associates feel welcome, engaged, and motivated to perform.
- 6Drive operational excellence by managing daily opening and closing procedures, inventory, and visual standards.
- 7Lead in-store community events and philanthropic partnerships to strengthen local brand presence.
- 8Analyze sales reports and financial data to develop short and long-term retail plans for profitability.
- 9Manage store budget and payroll to meet labor targets and reduce shrink.
- 10Delegate tasks to associates and prioritize assignments to meet deadlines and store goals.
Requirements8
- 12+ years retail Store Manager or service industry experience preferred
- 2Proven ability to lead and develop a team, driving engagement and retention
- 3Strong interpersonal and communication skills to interact with customers and staff
- 4Ability to operate a point-of-sale system and learn new technology quickly
- 5Business acumen to develop strategies and action plans that meet sales and profit goals
- 6Organized and action-oriented, with capacity to prioritize multiple tasks
- 7Flexibility to work a retail schedule, including evenings, weekends, and holidays
- 8High school diploma or equivalent; bachelor's degree a plus
Salary Insight
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