Sales Lead, Retail & Customer Experience
Overview
As Sales Lead at LOFT Gresham Station, you own the in-store customer experience and guide associates to deliver personalized service. You partner with the Store Manager to master store operations and step in as manager when needed. You set the tone for an inclusive team environment and uphold visual standards that keep customers engaged. This role blends coaching, operational leadership, and direct customer interaction in a fast-paced retail setting.
What You'll Do9
- 1Model personalized customer experience behaviors that represent the LOFT brand in every interaction.
- 2Assist store leaders in onboarding and developing an engaged team through hands-on coaching.
- 3Foster an inclusive store environment where associates feel welcomed and empowered.
- 4Maintain high visual and operational standards while keeping customer focus front and center.
- 5Use point-of-sale tools to drive a customer-focused team and profitable business results.
- 6Provide real-time feedback to associates so they can elevate their customer interactions.
- 7Build productive relationships by sharing ideas and supporting team goals.
- 8Apply technology to stay current on company priorities and support a seamless omnichannel experience.
- 9Step into the manager role seamlessly when needed to manage store operations.
Requirements7
- 16+ months of retail sales experience preferred.
- 2Prior management or supervisory experience preferred.
- 3Proficient with point-of-sale systems and basic technology tools.
- 4Strong verbal communication and coaching skills.
- 5Flexible availability including evenings, weekends, and holidays.
- 6Ability to take initiative and make thoughtful decisions in a dynamic setting.
- 7Skilled in organizing, delegating, and prioritizing tasks to meet deadlines.
Salary Insight
Salary not disclosed in listing
Location
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