Social Media Manager Medallia
Overview
Medallia seeks a bold social-first strategist to lead its social narrative and drive cultural impact. This role shapes how the world perceives Medallia through strategic social storytelling and community engagement. The ideal candidate will architect a growth-oriented approach that amplifies brand authority while fostering authentic connections.
What You'll Do11
- 1Own & Drive the Master Strategy: Move beyond reactive scheduling. Build, pitch, and execute a high-impact social roadmap that scales audience and expands brand reach.
- 2Transform Content into Social-First Assets: Deconstruct complex B2B topics into punchy micro-content for LinkedIn and beyond.
- 3Lead Executive Social Presence: Partner with C-suite leaders to refine personal brand voices and establish thought leadership.
- 4Mine Social & CX Intelligence: Monitor Reddit and CX forums to uncover trends and translate insights into actionable campaigns.
- 5Be the Brand Barometer & Creative Gatekeeper: Set visual and copy standards, rejecting generic B2B templates for modern designs.
- 6Champion Proactive Engagement: Participate in industry discussions and engage influencers to position Medallia actively online.
- 7Measure What Matters: Track engagement velocity and sentiment, testing formats to optimize performance in real time.
- 8Social-First DNA: Immerse in social culture, understanding platform mechanics before they trend.
- 9Extreme Executor: Identify opportunities, draft content, and execute seamlessly without waiting for permissions.
- 10Executive Presence & Confidence: Pitch bold ideas to VPs and C-level leaders, coaching them on social best practices.
- 11Creative Storyteller & Repurposer: Convert reports and keynotes into compelling micro-posts and videos.
Requirements11
- 1Minimum 3+ years managing social media channels professionally
- 2Proven growth in LinkedIn and X/Twitter audiences
- 3Exceptional copywriting with AI mastery for short-form content
- 4Hands-on experience with enterprise social tools like Sprout Social or Hootsuite
- 5Cross-functional collaboration with communications and design teams
- 6Experience transforming passive social channels into active engagement engines
- 7Familiarity with CX or employee experience domains
- 8Strong personal track record on digital platforms demonstrating creator mindset
- 9Ability to analyze social listening tools and source content ideas
- 10Portfolio showcasing social transformation projects
- 11Education in marketing or related field preferred
Salary Insight
$111 - $178k per year
Location
Required Skills
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