Showroom Manager, Tile and Flooring Sales
Overview
You will own the daily operations of a high-volume showroom, leading a team of 5-7 consultants to deliver exceptional customer experiences and drive sales of flooring, tile, and countertops. You will partner with warehouse and inside sales teams to ensure seamless service from concept to completion. This role blends sales leadership, merchandising, and team coaching, with a focus on building lasting relationships with trade professionals. You will have direct impact on showroom performance and customer satisfaction in a fast-paced retail environment.
What You'll Do8
- 1Manage day-to-day showroom operations to maintain a clean, organized, and visually appealing space that reflects brand standards.
- 2Lead, coach, and develop a team of 5-7 consultants, setting clear sales goals and providing ongoing feedback to improve performance.
- 3Drive sales by identifying customer needs and recommending flooring, tile, countertop, and slab solutions that fit their project.
- 4Coordinate customer appointments and guide project selections from initial consultation through final order placement.
- 5Build and maintain strong relationships with builders, designers, architects, and repeat customers to generate repeat business.
- 6Monitor showroom sales metrics, inventory levels, and operational efficiencies, adjusting strategies to meet targets.
- 7Collaborate with warehouse, inside sales, and branch management to ensure smooth order fulfillment and customer satisfaction.
- 8Resolve customer concerns professionally, turning issues into opportunities to strengthen trust and loyalty.
Requirements8
- 13+ years of showroom, retail, or sales management experience, ideally in flooring, tile, countertops, or building materials.
- 2Proven ability to lead a team and drive sales while maintaining high customer service standards.
- 3Strong organizational and time management skills, with ability to manage multiple customer projects simultaneously.
- 4Proficiency with CRM systems, Microsoft Office, and point-of-sale software.
- 5Knowledge of flooring, tile, natural stone, quartz, porcelain slabs, and related products.
- 6Experience working with builders, designers, and contractors in a B2B or trade capacity.
- 7Excellent interpersonal, communication, and problem-solving skills, with a passion for interior design.
- 8Ability to lift and move product samples up to 50 pounds as needed.
Salary Insight
$52 - $62k per year
Location
Required Skills
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