Shift Supervisor, Food Service & Team Leadership
Overview
You will own nightly cafe operations at Au Bon Pain inside Methodist Hospital, supervising a team of 3-5 while handling sandwich, cashier, and customer service duties. You will manage food safety, cash accuracy, and staff performance during the 3pm-11pm shift. The role demands 2+ years of food industry supervisory experience, HEART Culture alignment, and full COVID-19 vaccination. You will earn up to $18.00/hour with weekly pay and growth potential.
What You'll Do8
- 1Oversee shift operations at Au Bon Pain, directing team members to meet service and quality standards.
- 2Handle customer requests and complaints, resolving issues to ensure satisfaction during peak hospital hours.
- 3Maintain a stocked, organized workspace, replenishing supplies and ensuring production flows without interruption.
- 4Prepare sandwiches, wraps, salads, and protein bowls per NT recipes, following portion and presentation specs.
- 5Process cash, debit, and credit transactions on the point-of-sale (POS) system, balancing the drawer each shift.
- 6Enforce food safety protocols, including proper storage, sanitation, and allergen handling for customer orders.
- 7Train and mentor new staff on service standards, modeling HEART Culture behaviors in every interaction.
- 8Drive suggestive selling, promoting products and promotions to increase average ticket size.
Requirements10
- 12+ years supervisory experience in food service or hospitality, with direct team oversight.
- 2Full COVID-19 vaccination including booster, with proof required.
- 3Availability for shifts seven days a week from 3:00pm to 11:00pm, with flexibility for variations.
- 4Experience with POS systems, cash handling, and end-of-shift reconciliation.
- 5Certified in ServSafe Food Handler or equivalent food safety training.
- 6Ability to stand for extended periods and lift up to 25 pounds.
- 7Working knowledge of HEART Culture principles: Heartfelt, Efficient, Accountable, Respectful, Team.
- 8Proven ability to prioritize tasks and manage time effectively during high-volume rushes.
- 9Demonstrated communication and listening skills to interact with patients, guests, and staff.
- 10Prior sandwich artist, cashier, or CSR experience preferred but not required.
Salary Insight
$15 - $16k per year
Location
Required Skills
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