Shift Manager Domino's Pizza Austin Texas
Overview
You own the shift at a high-volume Domino's store in Austin, Texas, driving sales during peak hours and ensuring every order meets quality standards. You lead a team of 5-10 crew members, coach them on product preparation and customer service, and handle cash management and opening or closing duties. You receive hands-on training in leadership and operations, with a path to Assistant Manager for top performers. This role demands quick decision-making and a customer-first mindset, all within a supportive franchise culture.
What You'll Do9
- 1Lead the shift team to deliver hot, accurate pizzas within the 30-minute delivery window, using the Domino's Pulse system to track orders and manage drivers.
- 2Coach crew members on proper dough stretching, topping application, and oven tendering to maintain Domino's quality standards.
- 3Execute the 'Conquer the Rush' plan to maximize efficiency during peak hours, including directing drivers on delivery routes and managing the make line.
- 4Manage cash and card transactions, reconcile the register at shift end, and deposit earnings in the store safe.
- 5Interview and hire new crew members, following the franchise's recruitment checklist and ensuring all paperwork is completed.
- 6Enforce food safety and sanitation protocols, including cleaning schedules and temperature logs for the walk-in cooler and prep stations.
- 7Resolve customer complaints in the moment, offering refunds or remakes as needed to protect brand reputation.
- 8Track inventory levels of dough, cheese, and toppings, and place orders to the commissary to avoid stockouts.
- 9Open or close the store, including setting up the POS system, turning on ovens, and securing the premises.
Requirements7
- 118 years of age or older and a valid US driver's license.
- 21+ year of driving experience with a clean driving record.
- 3Own a dependable vehicle with proof of insurance for potential delivery shifts.
- 4Demonstrated desire to lead and develop others.
- 51-2 years of management experience preferred, but not required.
- 6Ability to stand for long periods and lift up to 25 pounds.
- 7Willingness to work flexible hours, including evenings and weekends.
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