ServiceNow Platform Administrator, ITSM & Governance
Overview
Own the ServiceNow platform's stability, security, and governance at B12 Consulting in Houston. You will manage user access, update sets, and release cycles for a production instance serving hundreds of users. Coordinate with infrastructure and security teams to enforce configuration hygiene and upgrade readiness. This contract role offers direct impact on platform reliability and audit compliance.
What You'll Do6
- 1Administer users, groups, roles, and access controls to enforce least-privilege security.
- 2Manage update sets, release calendar, and deployment controls to ensure smooth releases.
- 3Coordinate clones, patches, upgrade readiness, and regression cycles for production stability.
- 4Monitor instance health, performance, and configuration hygiene to prevent drift.
- 5Maintain system properties, notifications, scheduled jobs, and technical documentation.
- 6Drive collaboration with infrastructure and security teams to align platform governance.
Requirements7
- 13+ years administering ServiceNow platform in an enterprise environment.
- 21+ years managing update sets and release processes in ServiceNow.
- 3Hands-on experience with ITSM modules and ServiceNow workflows.
- 4Knowledge of ServiceNow security: users, roles, ACLs, and access control.
- 5Familiarity with ServiceNow upgrade cycles and clone management.
- 6Strong documentation skills for technical runbooks and governance.
- 7Ability to coordinate cross-functional teams for platform changes.
Salary Insight
$70 - $75k per year
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