Service Manager, High-Volume Restaurant Operations
Overview
Lead front-of-house operations at La Bonanza Hospitality Group's Atlanta restaurant, directing a team of 20+ staff and overseeing daily service. You will own the guest experience, staff performance, and financial targets, reporting directly to the General Manager. This role requires fluency in English and Spanish and a proven track record in high-volume dining. You will shape the culture as a brand ambassador, driving sales and profit through Toast POS and hands-on leadership. The position offers a competitive bonus structure, 401(K) match, and paid time off, with a path to multi-unit management.
What You'll Do9
- 1Supervise daily front-of-house operations, including staff scheduling, training, and performance management, using Toast POS to track time and attendance
- 2Drive sales and profit by implementing targeted initiatives and monitoring weekly budgets and financial reports against company standards
- 3Enforce company procedures and policies, promoting a culture of safety and compliance with all food and beverage regulations
- 4Lead the hiring process, from interviewing and onboarding to training new team members across multiple roles
- 5Maintain dining area cleanliness and equipment condition through regular inspections and preventative maintenance programs
- 6Coach team members in real time, providing feedback that aligns with development goals and organizational objectives
- 7Prepare all required paperwork, including forms, reports, and schedules, to ensure organized and timely operations
- 8Schedule labor to meet business activity while controlling labor costs and ensuring full staffing coverage
- 9Uphold the company's vision and values, ensuring a safe, sanitary, and welcoming environment for guests and staff
Requirements8
- 13-5 years of experience in a restaurant supervisory capacity, preferably in a casual high-volume environment
- 2Georgia Alcohol server permit or ability to obtain within 90 days
- 3ServSafe Manager certification or ability to obtain within 90 days
- 4Bilingual fluency in English and Spanish
- 5Ability to lift up to 50 lbs and stand for long periods
- 6Experience with Toast POS or similar point-of-sale systems
- 7Strong written and verbal communication skills
- 8Working knowledge of food safety and sanitation regulations
Salary Insight
$50k per year
Location
Required Skills
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