Service Manager, Automotive Repair & Customer Experience
Overview
Lead a service team delivering top tier automotive repair and exceptional customer relationships at a Bridgestone store. Own staff scheduling, training, and quality control at scale while partnering with technicians and customers to drive satisfaction and revenue. Join a purpose driven retail operation with formal training, benefits, and opportunities for growth. What sets this role apart is hands on automotive expertise combined with people leadership within a nationwide network.
What You'll Do5
- 1Build and schedule work duties for auto service staff to match skill levels
- 2Drive exceptional customer satisfaction and retention through proactive communication and issue resolution
- 3Oversee hiring and training of the auto service team to maintain high performance
- 4Maintain quality standards and ensure seamless store operations through proficient paperwork and process management
- 5Develop product and service sales opportunities by facilitating front and back shop collaboration and revenue optimization
Requirements5
- 1High School Diploma or equivalent
- 24 years of auto service technical experience
- 31 year of service manager or service writer experience
- 4Problem solving for customer complaints and inventory management aptitude
- 5Valid automotive driver's license for test drives and ongoing education in automotive repair issues
Salary Insight
$42 - $62k per year
Location
Required Skills
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