Service Desk Analyst TEKsystems Minneapolis
Overview
Service Desk Analysts at TEKsystems provide customer service and technical support to Tactile employees. This role owns ticket creation and resolution while maintaining compliance with HIPAA. The position requires adaptability and teamwork in a fast-paced environment.
What You'll Do11
- 1Handle incoming calls tickets and emails promptly while providing excellent customer service
- 2Create tickets for all client interactions and ensure status updates are current
- 3Understand and follow ticket escalation protocols
- 4Report progress to clients through various documentation methods
- 5Develop FAQ documentation for internal knowledge sharing
- 6Maintain regulatory compliance including HIPAA standards
- 7Perform additional duties as assigned
- 8Solve complex problems with a focus on first call resolution
- 9Document issues and resolutions clearly for future reference
- 10Adapt to changing environments and multi-task effectively
- 11Collaborate within a supportive team environment
Requirements5
- 1Prior level ½ technical support experience with ServiceNow ITSM o365 Win11 AD PW resets Filemaker
- 2Self-motivated curious problem solver traits
- 3Ability to work either shift 7am-3:30pm or 10:30am-7pm
- 4Strong organizational skills and multi-tasking capabilities
- 5Experience with Windows 10 Active Directory
Salary Insight
$20 - $23k per year
Location
Required Skills
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