Service Desk Analyst, IT Support & Printer Troubleshooting
Overview
You will own the service desk for V.L.S. Systems in Nashville, handling up to 30 calls per day with a focus on printer administration and server support. You join a close-knit IT call center team, working onsite to resolve hardware and software issues for end users. This contract role stands out for its hands-on printer and server work, ideal for a technician who thrives on direct customer interaction.
What You'll Do7
- 1Answer and resolve 30+ support calls daily, triaging issues for immediate action.
- 2Diagnose and repair printer hardware and connectivity problems across the office.
- 3Manage server access and permissions to ensure secure file sharing.
- 4Create and update tickets in the helpdesk system, documenting root causes.
- 5Escalate complex network or server issues to Tier 2 with clear notes.
- 6Lift and move equipment up to 50 pounds when setting up workstations.
- 7Guide users through step-by-step fixes, verifying resolution before closing tickets.
Requirements7
- 11+ years in an IT call center or service desk environment.
- 2Hands-on printer administration and troubleshooting experience.
- 3Basic server knowledge, including user accounts and file permissions.
- 4Proven ability to handle high call volumes of 30 calls per day.
- 5Strong customer service and communication skills.
- 6Local to Nashville, TN, or willing to relocate within commuting distance.
- 7Physical capability to lift 50 pounds for equipment setup.
Salary Insight
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