Service Consultant, Automotive Service Advisor
Overview
You will own the guest experience at Westside Lexus, greeting every customer and managing their vehicle's service journey from write-up to delivery. You act as the liaison between customers and Service Technicians, keeping clients informed and confident about their car's care. The role sits in a high-volume dealership, with a strong support team and access to Lexus resources. What makes this position different: you set your own trajectory through performance-based pay in a dealership with a well-established reputation.
What You'll Do8
- 1Greet customers and build lasting relationships through excellent service.
- 2Provide accurate repair and maintenance estimates for each vehicle.
- 3Communicate repair status, timelines, and costs clearly and promptly.
- 4Review completed work with customers, explaining services performed and answering questions.
- 5Recommend additional services using a consultative, customer-first approach.
- 6Handle minor customer concerns and escalate larger issues to the Service Manager.
- 7Ensure vehicles are cared for properly and dealership standards are followed.
- 8Maintain Customer Satisfaction Index (CSI) scores in line with dealership expectations.
Requirements6
- 12-3 years of customer-facing automotive experience required.
- 2High school diploma or GED required.
- 3Strong customer service and communication skills.
- 4Ability to thrive in a fast-paced environment.
- 5Excellent organizational and time management skills.
- 6Professional, courteous demeanor with team-oriented mindset.
Salary Insight
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