Experienced Service Consultant Westside Lexus
Overview
Customer Service/Support Lead at Westside Lexus in Houston Texas. This role serves as the primary liaison between guests and Service Technicians while upholding dealership standards. Expect to manage full-time positions supporting both Westside and Northside Lexus locations.
What You'll Do8
- 1Greet customers and build lasting relationships through professional interactions
- 2Provide precise repair and maintenance cost estimates
- 3Communicate repair updates clearly and promptly to all stakeholders
- 4Review finished services with clients and address any inquiries
- 5Recommend complementary services using a consultative customer-first strategy
- 6Address minor client concerns independently before escalating complex matters
- 7Maintain vehicle care protocols and adhere to dealership guidelines
- 8Track and improve Customer Satisfaction Index metrics
Requirements6
- 1Strong customer service and communication abilities
- 2Ability to operate effectively in high-speed environments
- 3Excellent organization and time management capabilities
- 4Professional conduct with collaborative team orientation
- 5High school diploma or GED requirement
- 62-3 years automotive customer service experience or equivalent combination
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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