Service Assurance Center Enterprise Accounts Specialist
Overview
Allied Universal® provides rewarding careers focused on purpose-driven work within a dynamic collaborative workplace. This Service Assurance Center Enterprise Accounts Specialist role involves monitoring high-profile enterprise accounts and managing schedule-related issues.
What You'll Do8
- 1Monitor and adjust schedules in real time by identifying unscheduled or missed shifts and notifying site management
- 2Create and maintain accurate attendance exception records collaborating with local branches and clients
- 3Respond to safety check calls and emergency situations by contacting appropriate personnel and documenting incidents
- 4Train officers on call-in procedures
- 5Provide feedback to account managers regarding corrections needed for accounts employees or site schedules
- 6Use the Guard Management Platform to ensure requests are replied to and closed out properly for invoicing
- 7Receive calls from Allied Universal employees and transfer them to appropriate personnel
- 8Create and distribute after-action reports directly to clients
Requirements11
- 1High School diploma or equivalent
- 2Minimum of one year of prior customer service experience
- 3Ability to navigate a web-based system and type while assisting callers
- 4Experience working in a team environment as well as independently
- 5Ability to multitask in a fast-paced environment with strong attention to detail
- 6Highly motivated self-starter
- 7Strong verbal and written communication skills with emphasis on excellent customer service
- 8Preferred: Service Assurance Center Specialist experience
- 9Knowledge of Allied Universal field operations
- 10Prior call center dispatch or command control center experience
- 11Scheduling experience
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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