Client Manager, Security Services & Operations
Overview
As a Client Manager at Allied Universal, you own client relationships and front-line security teams for small to medium-sized accounts. You drive operational metrics using AI tools and BI platforms, while building a culture of safety and engagement. You report to senior leadership and collaborate with cross-functional teams. This role stands out for its focus on both strategic growth and frontline leadership.
What You'll Do8
- 1Hire, develop, and retain front-line staff including Security Officers, Field Supervisors, and Operations Managers for your assigned portfolio.
- 2Use Allied Universal's AI technology and Business Intelligence Platform to analyze financial and operational metrics, optimize schedules, and reduce unbilled overtime.
- 3Drive revenue growth and profitability by managing budgets, accounts receivable, and accounts payable to meet EBITA targets.
- 4Build client trust by addressing security needs, reducing risks, and implementing corrective action plans with measurable outcomes.
- 5Develop protocols and training that improve service delivery and ensure compliance with industry standards and company policies.
- 6Establish a safety culture through action plans that prevent work-related injuries across all sites.
- 7Apply iCARE leadership principles to foster employee engagement and a positive work environment.
- 8Monitor performance dashboards and adjust strategies to achieve operational goals in the first 90 days.
Requirements7
- 1Bachelor's degree in criminal justice, business, or related field with 2+ years managing hourly employees, or Associate's degree with 3+ years, or High School diploma with 5+ years.
- 22+ years experience driving operational goals and managing dispersed teams.
- 3Proficiency with Microsoft Office and web-based applications for reporting and communication.
- 4Ability to interpret financial data and manage budgets for a profitable portfolio.
- 5Knowledge of safety protocols and security service delivery standards.
- 6Strong multitasking and prioritization skills for managing multiple projects.
- 7Excellent oral and written communication skills for client and team interactions.
Salary Insight
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