Service Advisor Miami Rivian
Overview
Level agnostic Service Advisor role in Miami focusing on customer satisfaction and brand alignment. Responsibilities span scheduling to post-service communication. Must demonstrate empathy and communication skills. Ideal candidate thrives in dynamic environments.
What You'll Do11
- 1Serve as primary point of contact for owners managing service experience from scheduling to handover
- 2Translate technical information from technicians into simple language for owners
- 3Proactively communicate updates on vehicle status and manage timelines transparently
- 4Coordinate with Parts and Production teams to align service visits
- 5Prepare and explain estimates and invoices with clarity and accuracy
- 6Manage internal systems maintaining impeccable records of all customer communications
- 7Uphold Rivian standards for hospitality and process in every interaction
- 8Support launch of new Service Center locations and process improvements
- 9Assist in warranty repairs ensuring compliance with state and federal laws
- 10Manage relationships with third-party vendors documenting work orders
- 11Interact with customers families and suppliers within Rivian facilities or on mobile routes
Requirements11
- 1High School Diploma or GED preferred
- 2Minimum age 21 years
- 3Valid driver's license with clean record
- 4Availability for 40 hour work week including weekends
- 5Proficiency with laptops computers and modern software suites
- 6Exceptional organizational skills and attention to detail
- 7Outstanding written verbal communication skills in English
- 8Ability to lift up to 50 lbs and perform physical tasks
- 9Fluent English reading speaking and interpreting documents
- 10Experience in customer facing roles valued
- 11Background in hospitality retail or fast-paced systems driven environments
Salary Insight
Salary not disclosed in listing
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