Retail & Delivery Manager - Charlotte Service Center Rivian
Overview
Rivian seeks a dynamic Retail and Delivery Manager to scale with purpose and precision. This leader drives performance leads high-impact teams and ensures brand-aligned customer experiences. You will own the full customer journey from engagement to delivery while collaborating cross-functionally to enhance community presence and refine processes through data-driven insights.
What You'll Do11
- 1Own the full customer journey from initial engagement through vehicle delivery overseeing sales and logistics
- 2Drive accountability for team productivity and meet performance goals across daily weekly monthly quarterly and yearly metrics
- 3Create a productive environment where customers have meaningful experiences and employees are motivated
- 4Collaborate cross-functionally to implement local activations expand community presence and refine processes via data-driven insights
- 5Ensure flawless execution of vehicle delivery including preparation paperwork logistics and final handoff
- 6Partner with Service Vehicle Operations and other departments to analyze operations and recommend efficiency improvements
- 7Optimize staffing models design efficient schedules to maximize efficiency and customer satisfaction
- 8Plan and execute activations events and strategies that drive brand awareness traffic product education lead generation retention and conversion
- 9Manage operations aligned with financial plans including revenue payroll budgets and store P&L
- 10Enforce accurate document execution to prevent errors safeguard revenue and maintain compliance with regulations
- 11Take on additional projects as required aligning with leadership requests
Requirements18
- 15+ years building ETL pipelines with Spark and Airflow
- 22-5 years field leadership preferably multi-unit management in retail sales hospitality
- 3Strong understanding of electric vehicle industry market dynamics customer needs and regulatory considerations
- 4Bachelor's degree or equivalent relevant experience
- 5Flexible schedule including nights weekends and holidays ability to travel up to 75%
- 6Extensive experience with P&L POS and CRM software
- 7Expertise in human resources recruiting hiring onboarding payroll and performance management
- 8Comfortable operating large high-performance vehicles conducting demo drives
- 9Valid driver's license in state of residence or eligibility to obtain one within 60 days
- 10No drug or alcohol incidents in last 3 years serious moving violations or license suspensions
- 11Ability to obtain local sales licenses if required
- 12Physical stamina for sitting standing walking and lifting up to 50 lbs
- 13Proficiency in using hands for tool operation data entry communication and document interpretation
- 14Excellent written verbal skills in English additional languages a plus
- 15Results-driven focus on exceeding sales targets and elevating customer experience
- 16Entrepreneurial mindset applying scrappy resourceful problem solving
- 17Strong communication collaboration and multitasking abilities in fast-paced environment
- 18Outstanding verbal written communication and project management skills using Confluence Smartsheet and MS Office/Google Suite
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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