Service Advisor Job at Big O Tires & Service, San Francisco
Overview
Own the service department at Big O Tires & Service, a busy center in San Francisco. You will manage a team of advisors, mentor staff on sales techniques, and ensure every repair is completed on time. This role demands strong communication and a deep grasp of automotive technology. You'll balance customer needs with operational efficiency, backed by a supportive team and growth opportunities.
What You'll Do8
- 1Bridge customers and the service department, translating needs into clear repair orders.
- 2Drive daily service operations, from paperwork to workflow, ensuring on-time completions.
- 3Coach advisors on sales and customer service, boosting both satisfaction and profitability.
- 4Audit repair orders, invoices, and maintenance records to eliminate errors.
- 5Lead a team of service professionals, fostering morale and accountability.
- 6Resolve customer concerns with urgency, building long-term loyalty.
- 7Optimize bay scheduling to cut wait times and increase throughput.
- 8Partner with technicians to validate repair scopes and costs.
Requirements6
- 12+ years as an automotive service writer or advisor.
- 2High school diploma or GED; bachelor's degree preferred.
- 3Valid state driver's license and clean driving record.
- 4Deep knowledge of automotive technology and repair processes.
- 5Proven track record mentoring staff on sales techniques.
- 6Strong organizational skills for managing service paperwork.
Salary Insight
$42 - $62k per year
Location
Required Skills
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