Service Advisor Holiday World RV Houston Texas
Overview
We seek a skilled Service Advisor passionate about recreational vehicles to lead customer interactions at Holiday World RV. The ideal candidate will greet clients professionally, listen actively, and coordinate service schedules while acting as a bridge between customers and technicians. This role emphasizes clear communication, attention to detail, and commitment to maintaining high satisfaction standards. The position offers competitive compensation and opportunities for growth within a dynamic dealership.
What You'll Do11
- 1Greet service department customers promptly and courteously
- 2Listen to each customer and clearly articulate repair needs to technicians
- 3Upsell recommended services using low pressure high integrity methods
- 4Provide accurate cost estimates for repairs and maintenance
- 5Follow dealership policies on vehicle care and operation
- 6Follow up on repairs and inform customers of progress
- 7Inspect repair quality and confirm completion
- 8Notify customers when vehicles are ready for pickup
- 9Review and explain repairs and costs with customers
- 10Handle minor customer concerns and complaints
- 11Maintain Customer Satisfaction Index scores per dealership standards
Requirements5
- 15+ years working in a service related role
- 2High school diploma or equivalent degree required
- 3Expertise with AWS Certified technicians
- 4Proficiency in Kubernetes environments
- 5Certified Professional Cloud Architect credentials preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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